Project management is important because it ensures proper expectations are set around what can be delivered, by when, and for how much. This course highlights the importance and role of project management for information development. It explores the value of processes, requirements, resources, planning and monitoring so projects can be run more effectively and efficiently. The course also includes topic architecture, translating, localization, production and delivery.
In this course, participants will gain an understanding of the critical importance of user interface design. They will learn industry standard methods of how to approach the design of a user interface and key theories and frameworks that underline their design in use today. Participants will learn how to design and then prototype user interfaces using the low-fidelity prototyping method. These will address the type of users and tasks identified by research, and will employ user interface design principles.
Effective usability is a key factor in keeping users engaged and satisfied with your product. Therefore usability testing is an important aspect of the process of designing and improving a user interface. In fact the implications of not testing can be costly for any business. This course brings participants through the process of usability testing including the reasoning for it. The course shows how to set usability test goals, select a test type, build a usability test plan, run a test and analyze and report on the results.
Information design is an important area in technical communication. It provides companies with a means of presenting and interacting with complex information. This course delves into the role of information design in assisting with concepts such as usability, documenting procedures, and designing for users. Participants learn strategies to create user interfaces, which include the key points typography, information architecture, layout and more. It focuses on developing skills to enable the design and development of clear and effective documents for a variety of print and digital information.
User interface analysis is the first step in the design of a good user interface. This course takes participants through various processes and techniques of user research including in person research, surveys and log-analysis techniques. These will help develop a product that can be used easily and efficiently. Participants will learn how to understand user behaviours, needs, and motivations through a range of observational techniques, task analysis and other methodologies. They will also learn learn to analyze and deliver user research in ways that support user interface design.
This course builds on our introductory course on an integrated content strategy for business. It delves more deeply into the process of developing and implementing a content strategy. This course is targeted at two groups.The first are companies who will be performing a minor overhaul of their content in order to make it work for their business. The other are companies performing a major overhaul of content who would like to understand in more detail what is involved before they bring in the professionals that will help them develop and execute their strategy.